Shipping & Delivery
Thank you for shopping with us! We work with trusted international shipping partners to ensure your order arrives safely and as quickly as possible.
Shipping Partners
We currently ship orders using the following carriers:
International Shipping
Shipping across Europe
Deliveries to Ukraine
The shipping carrier is selected based on the destination country, shipping method, and logistics availability to provide the most efficient delivery service.
Order Processing Time
- Processing time: 1–2 business days
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Europe (EU) | 3–7 business days |
| United Kingdom | 4–8 business days |
| Canada | 5–10 business days |
| Ukraine (Nova Post) | 3–7 business days |
| Australia & New Zealand | 7–14 business days |
| Asia | 5–12 business days |
| Middle East | 7–15 business days |
| South America | 10–20 business days |
| Africa | 10–20 business days |
| Rest of the World | 7–20 business days |
Please note that these delivery times are estimates and may vary depending on customs procedures and local delivery conditions.
Shipping Costs
Shipping costs are calculated automatically at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Customs Duties & Import Taxes
Orders shipped outside the European Union may be subject to:
- Customs duties
- Import VAT or sales taxes
- Other local import fees
These costs are determined by the customs authorities of the recipient’s country and are the responsibility of the buyer. We do not charge VAT on orders outside the EU.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address or because it was not collected, the customer will be responsible for any additional shipping charges required to resend the package.
Delivery Delays
Although we always strive to deliver orders on time, delays may occasionally occur due to:
- Customs inspections
- Shipping carrier operations
- Severe weather conditions
- Public holidays
- Strikes
- Natural disasters
- Other circumstances beyond our reasonable control
Damaged Packages
If your package arrives damaged:
- Take clear photos of the package and the damaged item(s).
- Contact us within 48 hours of delivery.
- Include your order number and photos.
We will investigate the issue promptly and work with you to resolve it as quickly as possible.
Contact Us
If you have any questions about shipping or your order, our customer support team is happy to help.